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"UPS lost my $375 package!"

Question: I recently used UPS to ship a package valued at $375. The employee at the UPS customer center filled out the shipping label for me, but never asked about the value of the package’s contents. The shipment was lost in transit, and UPS is telling me that they will only reimburse $100 (plus the [...]

"My credit card was canceled!"

Question: Because I haven't used my oldest credit card for a year, HSBC says it's closing the account. I'm afraid this will hurt my credit score. Help! — Nevena Georgieva, Chicago
Answer: Credit-card companies lose money on dormant accounts, and as they feel the economic pinch, they're more apt to close them. Unfortunately, as you suspected, [...]