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Question: I used my Capital One credit card to buy plane tickets for a trip to India through my neighbor, who is a travel agent. When I got the bill, I noticed I was also charged for the next customer’s flights – which cost $2,400! My neighbor quickly realized that there had been a glitch in her computer, so together we contacted Capital One. The company asked us to MORE

Question: My husband and I had a six-month CD with Countrywide Bank at a great 5.55 percent. News of the company’s subprime troubles concerned us, so when the CD matured in September (value: $37,745), we decided to cash it in. We mailed the form during the 10-day grace period and waited. No check. Upon calling, we were told that the bank hadn’t gotten the form and that the funds MORE